Digital Mountain cannot guarantee the availability or continuity of this service and cannot accept liability for loss of revenue caused by the unavailability, malfunction or interruption of this service.
Digital Mountain reserves the right to refuse handling of material which may be deemed offensive, illegal or controversial. In this instance, hosting services may be terminated.
Hosting is available through Digital Mountain hosting. Any client requesting hosting on another server will be charged a fee for the time taken to transition the website to the preferred hosting provider.
End user training is available with Digital Mountain at our standard hourly rates. Location is by agreement with the client and Digital Mountain. Digital Mountain reserves the right not to provide end-user training.
Payment of accounts
A deposit by the client is required before Digital Mountain can commence a project. Any outstanding accounts for work completed by Digital Mountain or our affiliates requires payment in full no later than 15 days from the date of invoice. On completion of a project the client is obliged to pay the balance in full.
Digital Mountain will contact clients to remind them of payments due if they are not received. If accounts are not settled and Digital Mountain has not been contacted regarding the delay, website access may be denied and web sites or projects removed.
Any client experiencing problems with a web service provided by Digital Mountain should contact us by phone or email firstname.lastname@example.org. Clients should supply the URL of the problem and clearly outline the issue in question.
Digital Mountain will contact the individual responsible for the material in question with a view to resolving the matter satisfactorily.
Formal complaints procedure
Should a client feel that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure, a formal complaint should be made in writing to Digital Mountain who will acknowledge receipt and ensure that the matter is addressed within two business days.
An initial response will be issued within seven days of receiving the formal complaint and a full and considered response will be issued within 30 days. Any required action will be implemented with minimal delay.